Category: Coaching

Significance Of Feedback in Communication

Communication has been defined as the exchange of ideas, thoughts and feelings, that result in an understanding response. What this means is that communication is a two-way process that requires a message to be sent from one party and requires the other party to respond or act in an appropriate way, based on the communication. The response given by the receiver as a result of the communication determines whether the communication process was successful or not, and this response is termed as “feedback”.

Since communication is a two-way process, it goes without saying that feedback becomes an integral part of the communication process. No communication is complete without feedback.

Feedback can be provided by the receiver in a number of ways:

  • Verbal Feedback – Verbal feedback in the form of phrases like “yes” or “I understand what you are saying” show that the message has been transmitted clearly and the process of communication is complete.
  • Non-verbal Feedback – Feedback can also be non-verbal. Just a nod or an expression on the face of the receiver is sometimes enough to indicate whether the communication has been successful or not.
  • Action – Another way of giving feedback is taking action in accordance with the message sent by the sender. Once the appropriate action is taken based on the message, it automatically indicates that the process of communication was successful.

Feedback completes the process of communication and ensures that there has been no miscommunication. If appropriate feedback is not given or if the feedback clearly indicates that the message has not been understood, then the process of communication has failed. In this scenario, the entire process of communication will have to be repeated, eliminating all barriers, to ensure effective communication.

Thus we see that feedback plays a critical role in the process of communication.

However, there are times when the recipient of a message does not voluntarily provide feedback. In such a situation, it becomes imperative to elicit the feedback. Asking questions or asking the receiver directly to provide are effective strategies of eliciting a response or feedback. Without feedback we will not know whether the communication was successful or not. Leaving the success of communication to chance is never a prudent idea. Also the cost of miscommunication may be too high.

Hence, it is safe to say that communication process cannot and should not be complete without feedback.

To learn more about effective communication techniques, see the BizComm Model of Strengthscape.

Filed under: Coaching

5 Tips For Overcoming Stage Fright

Stage Fright or fear of public speaking can take a lot away from your professional life! It can make day to day tasks daunting and sometimes even impossible. Imagine seizing up every time you have to make a presentation or even speak at a meeting. Surprisingly even some seasoned speakers suffer from stage fright!

Stage fear can be overcome or controlled following some simple tips.

So here are 5 tips and tricks to overcome stage fright:

1. Breathe – It is important to carry out breathing exercises before any event where you are expected to speak. This becomes even more critical when you suffer from stage fright. Breathing properly relaxes your body and calms your mind. Most people who suffer from stage fright will tell you their throat feels constricted and they are unable to breathe properly. Practicing proper breathing can help you overcome this.

2. Arrive Early – If you are a speaker at an event or meeting, arrive early. This will give you time to calm your nerves and freshen up if required. Relax and have a glass of water. It is good for your nerves to be in an empty room and see it slowly fill up rather than come to a packed room.

3. Mingle with the Audience – Arriving early will also give you the opportunity to mingle with the audience. Some speakers like to sit with them and talk before they take the stage. This provides a personal connect with the people and they are no more just an audience but people whom you know by name!

4. Think on Your Feet – Most human interactions are unpredictable since you don’t know how someone will react. It is this uncertainty that also frightens some people. The best advice is to be prepared for any uncertainty. Always have a Plan B! Be quick and think on your feet to tackle difficult people. Remember the best strategy is to not offend anyone and respond quickly. This is easier said than done. The more you go on stage the more experience you will have and you will become better at handling people and situations. This brings me to the last tip.

5. Practice, Practice, Practice – The more you practice the more confident you will be with what you have to say. Each practice session will also help you visualize different questions and situations and you will be better prepared for that. Even the most seasoned actors need to rehearse before they deliver their best performance. Remember Rome wasn’t built in one day!

Keep these tips in mind next time you go on stage and see the magic!

For more on Soft Skills look up the BizComm Program of Strengthscape.

Filed under: Coaching

Value Of Goal Setting in Coaching

In behavioural coaching, the goal is the central point around which strategies are formulated to move forward. They provide a reference point, an inspiration and a sense of direction to the whole coaching journey.  Goals have a mental representation and therefore they tend to present an automatic environment response.

Filed under: Coaching

Role Of An Executive Coach

Coaches wear multiple hats – trainer, therapist, manager, facilitator and mentors!

Although each of these roles demands specific skills, knowledge and experience, executive coaches are expected to value add in the following areas:

Filed under: Executive Coaching

Executive Coaching Outline

Do you ever feel a gap in your employee’s existing performance and what the individual is actually capable of doing?

Filed under: Coaching