Category: Business Etiquette

How Do You Implement a Successful Mentoring Program?

One of the greatest dilemmas faced by organizations and corporate is attrition. Organizations hesitate to inculcate knowledge transfer programs because it often results in attrition. Though knowledge transfer is the key for organizational success, it also has other side of the coin, namely attrition.

Once employees gain the sufficient knowledge, improvise their skills and have the required experience they tend to look out for other jobs, as their marketability and potential increases with knowledge transfer. Research found that this problem could be dealt effectively with mentoring. Implementing mentoring programs in organization results in higher commitment levels on the part of the mentees even with knowledge transfer, a study found. Not limiting to that the mentees also exhibited strong intentions for higher turnover in the organizations.

Mentoring Is An Essential Component For A growing Organization And The Primary Means to Facilitate Change

In mentoring relationships, the key ingredient demonstrated is the element of trust which the mentees adopt after having experienced the same with the mentor. The whole of mentoring relationships demonstrates the effect of the mentoring on the mentees, affective commitment of the mentees to the organization, promotion of effective knowledge transfer by the organization and retention of key knowledge employees.

One of the key aspects of mentoring relationship is knowledge transfer. That is, knowledge transfer happens from an expert or a highly experienced employee to a less experienced employee. This is exactly what organizations do in knowledge transfer programs, then how different can this affect an employee or mentee in mentoring relationships? In a mentoring relationship, the mentee derives a continual personal support from the mentor which serves as an emotional bond for higher level of organizational commitment. The mentor plays both career and psychosocial functions with the mentee.

The mentor shows interest in career development of the mentee through knowledge transfer and skill development. The psychosocial support is demonstrated by the mentor by expressing concern in the welfare of the mentee. Research has shown that mentoring relationships operate on a dual pathway by developing knowledge transfer and high-quality interpersonal relationships simultaneously which contributes to mentees commitment to the organization.

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How to Conduct Business Meeting Effectively

Meetings are a part and parcel of all corporate companies. While immaculately managed meetings get you the best results, improperly managed ones only lead to chaos and dissatisfactory outcome. For meetings to be fruitful, people need to view them more as team building exercises rather than sources of conflict. The better people interact at a meeting, the greater is the bonding and this is what leads to a result-oriented discussion.


The first step in managing meetings is planning. When you plan a meeting, make sure that you have covered all the ground work. Make a list of things that will be needed, ranging from stationery to electronic equipment. Arrange drinking water. Have a secretary to note the proceedings. Keep the meeting venue neat so that participants are not distracted by clutter. Have data of the precise number of participants and a little about each of them so that you know how to communicate. Make sure that all of them receive the agenda along with details of time and place to allow them to come prepared. All of these help to create a healthy and positive ambiance in the meeting space which goes a long way to increase productivity and efficient utilization of time.

Meeting Procedure

Think of meetings as team building exercises and do all it takes to spread a spirit of positivity. Begin the meeting by introducing all participants, provide a brief outline of what the meeting is all about and clarify the objectives of the meeting. Avoid making opinionated statements because it ruins the intention of holding a meeting that is aimed at coming to a common consensus.

During the meeting, ensure that every participant has a chance to make his opinions heard. Meeting time has to be divided among all participants and so, gently discourage any participant from taking up a lot of time. Diffuse tensions between participants through well placed humor. Divide the meeting time into introduction, discussion and conclusion. Always allot around 10 minutes towards the end to discuss the decisions taken in the meeting. Wrap up the meeting by thanking everyone for their presence.

Conducted in the right way, meetings can move from the realm of organizational protocol to become true team building exercises that motivate people to perform better.

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Engage Employees Better

For employee engagement to really work, you need it to be implemented by executives who realize and value the meaning of engagement. Leaders need to understand that this is not a new catch-phrase that is here today, gone tomorrow. Engaging employees is an ongoing process and that is the reason why leaders need to have the right vision to set in place a strategy that nurtures such engagement. Here we present some of the

Qualities of leaders that can help in building good employee relationships.

1. Authenticity

Only a leader who is himself engaged will appear credible in the eyes of the people he directs. Therefore, supervisors and executives who work with employee engagement have to themselves remain firmly committed to the values for which the organization stands.

2. Sound Judgment

In his Working Paper on Employee Engagement, Nitin Vazirani of the SIES College of Management Studies says, “The organization must work to develop and nurture engagement, which requires a two-way relationship between employer and employee.” One of the best ways to build such relationships is to retain focus on the things that really matter to the growth of the organization. For this, leaders need to have sound judgment to understand what is critical to employees and take that into consideration when making important decisions.

3. Appreciative

A leader who appreciates his people’s efforts and gives praise where it is due is able to gain their trust. To be truly appreciative, executives need to give up their individual egos and focus on working with the team to achieve the organization’s goals. As Harry Truman pointed out years ago, “It is amazing what you can accomplish when you do not care who gets the credit.”

4. Clarity in Communication

The recent Gallup International report highlights the need for communicating expectations to employees. Unless your people know what you expect of them, they cannot set about doing it. Achieving this clarity becomes easy when you make it a point to involve your employees in the process of goal-setting. Follow this up with regular feedback – tell your employees what you think about the things they have done and not done and provide direction where necessary.

5. understand our constraints

We all expect others to trust in our abilities, understand our constraints and appreciate the things we do well. However, we often find it difficult to extend the same trust, understanding and appreciation to others.The Orange Academy’s Leader as Coach program has been highly effective in helping many leaders imbibe these qualities that make a big difference to the level of employee engagement the organization achieves. To know more about how we can help, get in touch with us today.

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Why Hire A Business Coach

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Employee Engagement Today

However much automation and technology have revolutionized ways of doing business, there is one fact that has remained unchanged: the human factor is still the most vital resource of any organization and with a workforce that is committed and passionate about the job; you can overcome almost every obstacle on the path to success.

Unfortunately, there is no secret formula that allows you to identify and hire only people with such passion and commitment. Nor is there any magic wand you can wave to suddenly convert all your existing employees into motivated and dedicated staff. There is however a concept that many business organizations are slowing waking up to; and it is called employee engagement.

What is employee engagement?

In the simplest terms, employee engagement refers to a situation in which employees are committed, proactive and involved with the organization’s work in a manner that ensures success of the organization and achievement of its goals.

In his Working Paper on Employee Engagement, Nitin Vazirani of the SIES College of Management Studies says, “Employee engagement is the level of commitment and involvement an employee has towards the organization and its values.” The paper further explains “An engaged employee is aware of business context, and works with colleagues to improve performance within the job for the benefit of the organization.”

Why Employee Engagement Matters

In today’s competitive times, when there are so many avenues available, it is tough to retain employees. You may pay the best salaries and yet, it is not always about the money. Financial compensation is certainly an important criterion, but it is not the only one. As human beings, we have other needs too: we want to be appreciated, we want someone to really listen to us, we want a certain amount of choice and freedom in the way we perform our roles and we need to feel we are being treated in a fair and just manner. Just how important these criteria are to employees becomes evident from the recent report by Gallup International – a leading international market research organization – that says business organizations with greatest employee engagement had very low employee attrition rates.

Employee engagement is a quality that you cannot demand but when you approach it with the right attitude, it is something that will flow effortlessly. A successful employee engagement program requires commitment from the top and that is why it is crucial for leaders to learn about this, to harness the true potential of their workforce.

Through our “Leader as Coach Program” we at The Orange Academy have been successfully helping business executives discover how to engage their employees in a meaningful way. To know more about this program, get in touch with us today.

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10 E-Mail Etiquette Tips You Must Know

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Writing Effective Business Reports

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Tips For Effective Business Meetings

Meetings are a significant method of communication in business organizations. They ensure two-way communication and since they happen in real-time getting feedback becomes much easier.  With technology virtual meetings with participants from varied geographical locations have become possible and make communication more effective.

However, if you have been part of many business meetings you may have realized that a large number of meetings fail to achieve their goal. If not managed properly meetings can become nothing more than a place to socialize and can at times result in frustration.

Some ways to ensure effective meetings are:

Set a goal – Every meeting should have a goal that should be clear and pre-decided. The goals should be shared with all who are going to be involved in the meeting. The goals should be specified at the beginning of the meeting and meetings should not be adjourned till answers are found.

Prepare and Share the Agenda – For most formal meetings involving a large number of people, an agenda should be prepared. The agenda should contain all the points that are to be discussed in the meeting and the order in which the discussion is to take place. It should also give a realistic time frame for each topic of discussion.

Prepare for the Meeting – It is imperative that all participants to a meeting prepare in advance for it. Without preparation getting a positive outcome is difficult. Preparation could include making a note of points to discuss, jotting down ideas and views and collecting data for the meeting.

Discuss Related Issues – The agenda should be designed in such a manner that only related topics are discussed in a meeting. A meeting with a jumbled agenda is bound to get nowhere. Another advantage of discussing related topics is that focused attention is given to the topic and therefore more ideas can be generated.

Opening and Closing – The opening and closing of any communication are critical and the same is true for meetings. Outlining the agenda during opening will keep everyone focused. Similarly summarizing the discussion and the decisions at the end will give people a clear sense of action to be taken after the meeting.

Keeping these simple strategies in mind will result in effective and fruitful meetings.

The BizComm Model of Strengthscape delves into various nuances of business communication.

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How To Write Business Proposals

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Top Basic Dining Etiquette Tips

Do you avoid going to fancy restaurants because you are conscious about dining etiquette?

In today’s world with business meetings taking place in restaurants rather than boardrooms – knowing the right dining etiquette is important. The multi-cultural corporate environment demands knowledge of acceptable etiquette in various cultures. The same holds true for dining etiquette.

Here are some basic dining etiquette tips:

  1. The Napkin – Place the napkin on your lap as soon as you sit. Do not tuck the napkin in your shirt. Use the napkin only to dab your lips. For everything else carry a handkerchief. If the napkin falls on the floor, pick it up but ask for a fresh one.
  2. The Cutlery – Use the cutlery from outside in. If you are unsure of something follow the lead of your fellow diners. Don’t point with your cutlery. Keep your cutlery on the table before you pick up a glass to drink. Soiled cutlery should not be kept on the table, leave it on the plate.
  3. The Conversation – Be polite and courteous. Make small talk with the people sitting around you. Fine dining experience is as more about socializing than the food. If you don’t like something, don’t make a fuss. Conversations must always be pleasant and circle around non-controversial things. Maintain eye contact with the people and talk softly.
  4. The Etiquette – Even as children we are told to not talk with food in your mouth, the same holds true as an adult! Do not ask to taste or offer your food to others to taste. If you can’t handle meat with bones – don’t order it. Do not hold and tilt the soup bowl. It’s ok to leave some soup at the end. Don’t season the food before tasting it. Do not keep your phone, glasses and purse on the table. Take small bites. Do not cut up all your food and keep.
  5. The Clothes – Be well dressed and groomed. Take the time and effort to look good and dress formally. Consider the occasion and dress appropriately. A lunch at a fine dining restaurant may not be as formal as an evening ball organized by the CEO!

The Business Etiquette Program of Strengthscape will guide to through the nuances of Dining Etiquette with hands on experience and other aspects of Business Etiquette.


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