There is nobody who has not faced with a problem in life. The questions to be answered are whether we have the solutions for them and whether they are successful. A problem is said to exist when there is a gap between the current situation and the ideal situation. A solution is a technique, strategy or a method that can be employed to reduce the gap between the current situation and the ideal situation. Problem-solving can be called a skill and is necessary in any industry and any designation. Since it is a skill not everyone possesses it but can be acquired if approached systematically.
Business problems are often complex, not like the day-to-day ones. There is no one single solution for the business problem upon the table of discussion. Most of the business problems are multi-dimensional and has various components that need to be addressed. Some components may be hidden, while some are apparent. It is always challenging to address the root cause of a problem and resolve it. Besides when a group of people are involved in discussing business problems, there are often different perspectives coming into the forefront. Many a time it is possible that effective integration of different perspectives becomes difficult.
Facilitation would help in solving complex business problems by enabling the group to create a shared understanding of the problem under discussion. The facilitator creates an environment where each person in the group is heard, can contribute effectively by focusing on the problem and not on the person sharing. The facilitator helps the group to think creatively by using of models, visuals or graphics to depict their ideas for problem solving. This in turn intensifies not only the logical thinking of the brain but also the use of emotional system in problem solving. Facilitation of a problem-solving session is generally done by the managers of the organization.
Whatever is the complexity of the business problem, the facilitator can enable the group to solve them effectively using graphic facilitation. Use of graphic facilitation serves in using both the sides of the brain. The facilitator facilitates the whole process with the use of electronic boards, flip charts, web conferencing tools, flow charts, diagrams and even models that can capture ideas that the group generates. This further facilitates the flow of the discussion to be consistent and focused.
Problem-solving skill is required in the individual level as well since each employee will come across many complex problems in the workplace. We, at Strengthscape, provide training programs for problem solving combined with decision making for individuals. The program will cover areas like an understanding of problem-solving, steps of problem and characteristics required for an effective problem-solver. Equipped with experienced trainers and tested out training techniques, we were able to see positive changes during the training sessions.
Strengthscape is an organization dealing with coaching and leadership development training who has an experience of 10 years in the industry. We also offer services like assessments, behavioral training, technical training, organizational development consulting, e-learning, competency mapping and image-consulting. We are also Everything DiSC® and Five Behaviors™ Authorized Partners, which we use in the training sessions and coaching if required to ensure the best results possible.