Business Etiquette

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Business Etiquette

“Respect for ourselves guides our morals, respect for others guides our manners” - Laurence Sterne

Being skilled in handling and presenting oneself with grace gives an edge in the competitive forum. Though good etiquette does not compensate for technical skills, it surely does place an employee at the top of the table. Creating a positive image in front of others by being polite and thoughtful comes handy in lot of situations. To grow personally and create one’s own personal brand in the organization, proper business etiquette plays a unique role. It is well known that etiquette aids in individual growth, but proper manners of the employees also add weightage to the organization and creates a brand.

Business etiquette comprises of professional elegance, manners and cultural sensitivity which has become essential precepts in global business environment. People are key entities for successful businesses. Since it is all about dealing with people in various kinds of business settings and corporate world, it is essential that cultural sensitivity, context and communication be appropriate to build successful business relationships.

Business etiquette is not simply about following table manners. It is way in which we present ourselves so that we are perceived appropriately. Lack of business etiquette has been one of the common reasons for reading people wrongly. It can sometimes make people feel awkward or cause embarrassment without complying with proper business etiquette. Following appropriate business etiquette enables employees, managers and business leaders build profitable alliances, gain trust and build confidence.

This program is designed to showcase various aspects of business etiquette essential for building potential business relations. It shows how business etiquette can impact business deals and lead to growth and success as well.

The focus of the program is to help participants understand the importance of proper business etiquette and how it gives a competitive edge through knowing the ABC of corporate etiquette. Assist employees to learn to deal with ethical and personal dilemmas while dealing with cross cultural business etiquette.

Business Etiquette is based on experiential learning using online pre-work, engaging facilitation, and online follow-up to create a personalized learning experience. Based on best practices, program connects etiquette skills with technically strong functioning to promote personal growth.

  • Learn why etiquette is important
  • Develop strong professional social skills
  • Describe appropriate office dress.
  • Demonstrate effective self introductions, introductions of others, and small talk.
  • Successfully navigate a business meal.
  • Develop an action plan to improve personal professionalism.
Program Outline
  • Dining etiquette
  • Cultural sensitivity
  • Communication etiquette
  • Telephone etiquette
  • Meeting etiquette
  • Email etiquette & voicemail etiquette
  • Wardrobe etiquette
This program is available in a one day and a two-day format and the program is customizable based on client requirements.